risk management

Best Practice Tips for Successful Customer Identity and Access Management

Identity and Access Management is now considered a secure alternative to passwords as an authentication method. However, in addition to security, the user experience also plays an important role. With these six tips, providers can ensure an optimal customer experience and therefore satisfied customers. Securing critical data is an essential part of digital transformation. Many companies still use passwords as their main authentication method. However, as a relic of the pre-digital age, it has long been declared a major insecurity factor and obsolete. Identity and Access Management (IAM) offers an effective and less costly alternative. The key to a successful IAM approach is the correct identification and profiling of customers based on data. This is the only way for companies to correctly understand the needs and interests of users and offer appropriate services and products that guarantee a personalized customer experience. Both sides benefit from this relationship, as companies can increase customer loyalty and business profits and users receive the information and services they really want. While IAM is being used more and more, the demands on its functionality are also growing and it now has to do more than just provide security. A successful solution must also guarantee customer satisfaction and serve multiple stages and platforms of customer contact without overburdening or scaring off the end user. Nevertheless, companies should consider the implementation of a suitable customer IAM solution (CIAM) as a top priority, as it can have a direct impact on the company’s success as the link between IT, marketing and sales. With the following six tips from PATECCO, companies can successfully optimize their customer IAM for security and customer satisfaction: The right balance between usability and security While ease of use is a critical factor, it should not be built at the expense of privacy or lax practices for accessing company data. Just as front doors are not opened to just anyone, companies should be welcoming but not allow access to cyber thieves. Evaluate IAM solutions according to scalability and availability The scope of customer IAM programs is often much larger than that of employee IAM programs. Customer populations can number in the millions and fluctuate at any given time, so organizations should evaluate IAM vendors on their ability to scale, branding, customization, availability and performance. Vendors should be selected based on their ability to adapt to current and future business needs. Customers should have immediate access to applications Consumers have no patience for long waiting times when logging in and registering. With poor performance and slow responsiveness, users quickly abandon apps and switch to the competition. Therefore, customer IAM solutions should offer response times of just a few milliseconds. Existing technologies should be integrated Let’s be honest, it’s never easy to start from scratch. Especially when companies have been working successfully with legacy technology for years. Therefore, it can sometimes make sense to build on existing IAM investments. Leveraging existing identity tools, even if they are separate instances, can potentially reduce the cost of technical support, training and licensing. In these cases, organizations need to ensure that their customer IAM solution is designed to integrate seamlessly with existing technologies. Multi-platform is a must Even a single customer uses multiple platforms to engage with the brand: desktop and mobile web, phone and in-person interactions. This leads to an explosion of new use cases for customer identity – not to mention unique technology requirements. Organizations should ensure that their customer IAM solution can not only address current browser and software-based applications across these platforms, but has the vision and capabilities to serve future needs such as the Internet of Things, Big Data, product development and risk management. Implementation of various authentication methods Every customer is unique and has their own preferences. Just as online stores offer a variety of payment methods such as credit card, PayPal, etc., CIAM solutions should provide a variety of authentication options to suit every taste. Social logins, SMS texts and biometric authentication methods offer different customers the convenience they need. Companies can thus combine data protection with a positive customer experience. At the heart of successful customer IAM is always the positive customer experience, which ultimately has an impact on overall business success. Companies must find suitable solutions to keep customer satisfaction high and personalize services better. This is the only way for companies to stand up to the competition and retain customers in the long term.

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PATECCO Will Exhibit as a Golden Sponsor at „IT for Insurance“ Congress in Leipzig

For a third time the Identity and Access Management company PATECCO will take part in “IT for Insurance” (IT für Versicherungen) Trade Fair in Leipzig, Germany. The event is planned to take place from 28.11 till 29.11.2023.  It is known as the leading market place for IT service providers of the insurance industry with a focus on the latest technological developments and IT trends. The congress unites all exhibitors, speakers, trade fair visitors and gives the opportunity to socialize, exchange experiences and discuss current trends and projects in the IT industry. During the two days of the event PATECCO will exhibit as a Golden sponsor and will present its portfolio and services to each visitor who is interested in Managed Services and Identity and Access Management. Along with the exhibition, PATECCO will participate at an Elevator Pitch with a presentation about Risk Management – „DORA ante portas“ – Improving risk management and resilience with Risk-Minim-AI-zer and Reslienz-Maxim-AI-zer. The main speaker – Mr. Albert Harz will share best practices on how IT risk management can be improved and how the corporate resilience can be increased using generative AI. Picture source: www.versicherungsforen.net PATECCO is an international company, dedicated to development, implementation and support of Identity & Access Management solutions. Based on 20 years’ experience within IAM, high qualification and professional attitude, the company provides value-added services to customers from different industries such as banking, insurance, chemistry, pharma and utility. Its team of proficient IT consultants provide the best practices in delivering sustainable solutions related to: Managed Services, Cloud Access Control, Privileged Account Management, Access Governance, RBAC, Security Information and Event Management.

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Best Practices for Successful Risk Management

Markets and their requirements are currently changing faster than ever before. Digitalisation is advancing, and more and more companies are shifting processes to the cloud. Artificial intelligence is producing results that were previously not thought possible – the outcome is uncertain. Considering these developments, smart risk management is becoming indispensable for companies of all kinds. A robust and customised risk management process not only helps your organisation reduce uncertainty. It can also tip the proverbial scales when it comes to delivering critical value to your customers. This article explains risk management, how to implement enterprise-wide risk management and the link between risk management and information security. What is risk management about? Risk management in a company systematically identifies, evaluates and deals with potential risks. These risks could affect the company’s objectives, assets and stakeholders. Every company has its own risks, depending on the industry and context. An effective strategy requires tailored processes to analyse and appropriately manage the risks. As the use of online technologies in the business context increases, so do the threats. Examples include home office and cloud services to which companies are exposed. Dealing with these risks in a planned manner is essential for a company’s information security. Certification to ISO 27001 is particularly important for those companies that work with large amounts of personal data. This is even more true for companies in critical infrastructures, e.g. the healthcare and financial sectors. ISO 27001 is the international standard for information security and lays the foundation for a company-wide information security management system (ISMS), which in turn defines measures for risk management in the company. This makes the ISMS a particularly important element for the long-term success of a company. Development of a risk management process Risk management according to ISO 27001 follows a process that comprises three central steps: Below we look at each of these steps in detail and provide you with useful best practices. Are you ready? 1. Identification and assessment of risks There are various approaches to identifying and assessing risks for a company. Approaches focusing on assets to be protected, on vulnerabilities, on threats and on scenarios are particularly common. Each variant has certain advantages and disadvantages and areas of application in which it is particularly useful.Before you start with the actual assessment of risks, you must first decide on a basic perspective for the analysis. Basically, there are two categories: qualitative and quantitative risk analyses. 2. Develop a risk treatment plan Once the potential risks to an enterprise have been identified and assessed, a risk treatment plan must be developed. This is used to manage or eliminate the risks. Regardless of the industry, four ways have been established to deal with risks to businesses. „Avoiding the risk“ in this case means doing everything possible to eliminate the cause of the risk. This may include stopping certain activities, no longer serving certain markets or no longer pursuing certain projects. Avoiding the risk makes sense above all when the risk is very likely and the possible consequences would be particularly fatal. If a company decides to „reduce risk“, it takes measures to reduce the risk or mitigate consequences. These include the introduction of measures, processes or guidelines. This option makes sense if the probability of occurrence is low and the possible consequences are significant for the company. In „transferring the risk“, the risk is transferred to another party, for example by taking out insurance or outsourcing certain activities to a third party. This option is always chosen if the possible consequences of a risk would be high and the company itself cannot or does not want to take countermeasures. In this option, the risk and its possible negative consequences are accepted. Instead of taking countermeasures, one prepares as far as possible, e.g. through monitoring or contingency plans, and includes the negative consequences as costs in calculations. This option always makes sense if the possible negative consequences of a risk are relatively small and the company is prepared to bear them. 3. Review and check for residual risks After the risk treatment plan has been completed, it must be reviewed for its effectiveness and possible residual risks. If residual risks are identified, they can be assessed using the above approaches and integrated into the existing plan. The final review is to ensure that the internal risk management is designed for the long term and is continuously monitored and controlled. Any changes in business processes or the business context must be taken into account and may lead to changes in the risk treatment plan. Cybersecurity and compliance are complex and becoming more complicated as more sophisticated threats emerge across the globe. Comprehensive cybersecurity, driven by senior management, can provide flexible and responsive solutions to these issues and protect businesses with an exceptionally secure and robust infrastructure. PATECCO offers you competent expert advice and solutions tailored to you in order to optimally support you in your risk management. In addition, we support you with ISO 27001 certification, your DSGVO compliance and develop individual strategies for your company-wide risk management.

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