iam solutions

PATECCO and One Identity  – A Strategic Partnership for Enhanced IAM and PAM Solutions

Since 2019, PATECCO has formed a strategic partnership with One Identity, a leading provider of identity and access management (IAM) solutions. This collaboration was established to address the growing complexity of managing digital identities in modern enterprises, particularly with the increasing demand for secure, scalable, and compliant identity solutions. Both companies bring complementary strengths to the table. One Identity is known for its innovative software solutions, such as Identity Manager and Safeguard, which streamline identity governance, privileged access management, and secure cloud infrastructure. PATECCO, with its deep expertise in IAM consulting, specializes in deploying and optimizing IAM frameworks for large enterprises, particularly in highly regulated industries like finance, insurance, pharma, utility, energy and telecommunications. By combining One Identity’s robust technology platform with PATECCO’s hands-on implementation experience, the partnership ensures that customers receive end-to-end IAM solutions tailored to their specific needs. The collaboration also emphasizes integrating cloud-based IAM services, enabling companies to securely manage identities across both on-premises and cloud environments. This partnership underscores the increasing importance of strong identity management practices in today’s digital landscape, where cyber threats and regulatory requirements are more demanding than ever. Together, One Identity and PATECCO aim to provide organizations with the tools and expertise needed to secure their digital identities effectively, ensuring both protection and regulatory compliance. Click on the image to dowload:

Best Practice Tips for Successful Customer Identity and Access Management

Identity and Access Management is now considered a secure alternative to passwords as an authentication method. However, in addition to security, the user experience also plays an important role. With these six tips, providers can ensure an optimal customer experience and therefore satisfied customers. Securing critical data is an essential part of digital transformation. Many companies still use passwords as their main authentication method. However, as a relic of the pre-digital age, it has long been declared a major insecurity factor and obsolete. Identity and Access Management (IAM) offers an effective and less costly alternative. The key to a successful IAM approach is the correct identification and profiling of customers based on data. This is the only way for companies to correctly understand the needs and interests of users and offer appropriate services and products that guarantee a personalized customer experience. Both sides benefit from this relationship, as companies can increase customer loyalty and business profits and users receive the information and services they really want. While IAM is being used more and more, the demands on its functionality are also growing and it now has to do more than just provide security. A successful solution must also guarantee customer satisfaction and serve multiple stages and platforms of customer contact without overburdening or scaring off the end user. Nevertheless, companies should consider the implementation of a suitable customer IAM solution (CIAM) as a top priority, as it can have a direct impact on the company’s success as the link between IT, marketing and sales. With the following six tips from PATECCO, companies can successfully optimize their customer IAM for security and customer satisfaction: The right balance between usability and security While ease of use is a critical factor, it should not be built at the expense of privacy or lax practices for accessing company data. Just as front doors are not opened to just anyone, companies should be welcoming but not allow access to cyber thieves. Evaluate IAM solutions according to scalability and availability The scope of customer IAM programs is often much larger than that of employee IAM programs. Customer populations can number in the millions and fluctuate at any given time, so organizations should evaluate IAM vendors on their ability to scale, branding, customization, availability and performance. Vendors should be selected based on their ability to adapt to current and future business needs. Customers should have immediate access to applications Consumers have no patience for long waiting times when logging in and registering. With poor performance and slow responsiveness, users quickly abandon apps and switch to the competition. Therefore, customer IAM solutions should offer response times of just a few milliseconds. Existing technologies should be integrated Let’s be honest, it’s never easy to start from scratch. Especially when companies have been working successfully with legacy technology for years. Therefore, it can sometimes make sense to build on existing IAM investments. Leveraging existing identity tools, even if they are separate instances, can potentially reduce the cost of technical support, training and licensing. In these cases, organizations need to ensure that their customer IAM solution is designed to integrate seamlessly with existing technologies. Multi-platform is a must Even a single customer uses multiple platforms to engage with the brand: desktop and mobile web, phone and in-person interactions. This leads to an explosion of new use cases for customer identity – not to mention unique technology requirements. Organizations should ensure that their customer IAM solution can not only address current browser and software-based applications across these platforms, but has the vision and capabilities to serve future needs such as the Internet of Things, Big Data, product development and risk management. Implementation of various authentication methods Every customer is unique and has their own preferences. Just as online stores offer a variety of payment methods such as credit card, PayPal, etc., CIAM solutions should provide a variety of authentication options to suit every taste. Social logins, SMS texts and biometric authentication methods offer different customers the convenience they need. Companies can thus combine data protection with a positive customer experience. At the heart of successful customer IAM is always the positive customer experience, which ultimately has an impact on overall business success. Companies must find suitable solutions to keep customer satisfaction high and personalize services better. This is the only way for companies to stand up to the competition and retain customers in the long term.

What Are the Differences Between Active Directory und Azure AD?

As managed service providers we are often asked by the clients whether an on-premises Active Directory or Azure AD is the best option? The decision on this question is not easy to make, because more and more cloud services are also spreading into traditional data center environments. Even though Active Directory Domain Services (AD DS) and Microsoft Azure Active Directory look very similar, they are not interchangeable and there are a few key differences. Administrators considering a move to Azure Active Directory (Azure AD) for the authentication and authorization, need to understand exactly how the cloud-based platform differs from a traditional on-premises Active Directory (AD). With Azure Active Directory, Microsoft offers a directory service for the cloud. Even though the name is similar to Active Directory, the differences are serious. In this article, we are going to compare Active Directory Domain Services (AD DS) with Azure Active Directory (Azure AD) and examine the most important differences. A local Active Directory is initially a combination of several services to manage users and systems. These include the Active Directory Domain Services and the Active Directory Federation Services (AD FS). AD DS is the central database that provides all directory services. AD DS is therefore the actual core of an Active Directory. Microsoft Azure Active Directory cannot create and manage the same domains, trees and forests that AD DS can. Instead, Azure AD treats each organisation as its own tenant, accessing Azure AD through the Azure Portal to manage its employees, passwords and access rights. Companies that opt for one of Microsoft’s cloud services, be it Office 365 or Exchange Online, are tenants or subscribers of Azure AD. On one hand, Azure Active Directory is a multitenant, cloud-based directory and identity management service from Microsoft. It combines core directory services, application access management, and identity protection into a single solution. Furthermore, Azure Active Directory is designed to support web-based services that use REST API interfaces for Office 365, Salesforce.com, etc. Unlike pure Active Directory, it uses completely different protocols (Goodbye, Kerberos and NTLM) that work with service protocols such as SAML and Oauth 2.0. With Azure AD, single sign-on scenarios can be implemented very easily. In addition to seamless networking with all Microsoft online services, Azure AD can connect to hundreds of SaaS applications via single sign-on. In this way, employees can access the company’s data without having to log in again and again. The access token is stored locally on the employee’s computer. You can also restrict access by setting up expiry dates for these tokens. On the other hand, Active Directory focuses on authenticating server services in the data centre. The service was not designed to deal with the challenges of authentication for cloud services. Active Directory does not natively support the connection and management of smartphones and tablets. In most cases, third-party tools are needed here. Azure Active Directory is directly connected to Microsoft Intune and therefore already offers functions for the management and connection of modern devices. Active Directory focuses on desktop computers and local servers. However, these devices can also become part of Azure AD and benefit from the functions of Microsoft Intune. It’s important to note that only Active Directory offers support for group policies. The group policy function does not exist in Azure AD. There are policies in Azure as well, but they are not compatible with group policies. Companies that rely on Azure AD and Active Directory must therefore build two policy infrastructures that take different approaches and thus support different settings. AAD is managed either in the Azure Portal or with PowerShell. In internal networks, Azure AD will certainly not be ready to replace Active Directory any time soon. In the cloud, Azure AD is better suited in most cases, but not every local server application can be easily moved to the cloud and use Azure AD. For example, it is not possible to extend the schema in Azure AD. Applications that require schema extensions must be installed in Active Directory. Trust positions between domains also do not exist in Azure AD. Administration in Azure Active Directory is delegated through Role Based Access Control (RBAC). Functions such as Privileged Identity Management (PIM) and Just-in-Time (JIT) are already firmly integrated here. These technologies also exist in ADDS, but must first be set up manually via server services. In most cases, separate servers are even required for this. Azure AD and local Active Directory can work together. Microsoft offers the possibility to synchronise local user accounts and group with Azure AD. The necessary tools are provided free of charge. Single sign-on scenarios can also be mapped in this way. If local Active Directory user accounts are required in Microsoft Azure, a domain controller can be operated in Azure that is connected to the local Active Directory. In most cases, companies therefore rely on Active Directory in the local data centre and Azure AD in the cloud. Through synchronisation, user accounts are available everywhere and can be used in a way that makes sense and can be implemented with the respective infrastructure. Microsoft Active Directory and Azure AD are suited to a particular IT environment. So, in which case you can use either solution or a combination of both? If you have an established on-prem intranet, then Microsoft AD is the best option. You probably have AD installed if the network is large enough and runs Windows Server. As mentioned above, Azure AD is designed for cloud authentication. This makes it the perfect IAM solution for organizations with a large cloud footprint. It also makes sense to consider Azure AD if you plan to move to the cloud. Combination of both solutions ensures seamless authentication between on-prem and cloud resources. As a conclusion we could say that Microsoft AD or Azure AD is not a matter of choice or preference. It’s more about what best works for your authentication needs. If you need a robust and integrated solution for managing user identities and access to applications