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Six Benefits of Transitioning to Cloud SaaS Solutions

Nowadays, an increasing number of traditional software companies are switching to cloud-based and SaaS subscription models – and with good reason. As we see more companies take the leap, we’re gaining insight on the advantages of transitioning, which include: potential for faster revenue growth over time, increased agility, and more predictable revenue. But aside from witnessing the advantages of switching to the subscription model, we can learn from these other companies and gain valuable best practices for other software companies looking to take the leap.

If you are looking to explore the possibilities of delivering your products in a SaaS model, embracing the cloud will be a key tenet of your go-forward approach. In this article we will take you through six reasons and benefits why transitioning to the cloud is essential to delivering your products through a SaaS model.

  • What is Cloud-based Software?

Cloud software shifts components of your IT infrastructure and processes out of your physical office and into a network of physical and virtual servers around the world – almost always accessed through the internet. This simple change presents businesses with a number of valuable benefits, including:

– Improved productivity and collaboration through lightning-fast file sync and sharing

– Worldwide accessibility for any user on any device who has access permissions

– Seamless scalability without the need for space-occupying storage devices

– Endless flexibility with storage, backup, and recovery customizations

– Built-in protection from data loss due to diversified storage locations

Capitalizing on these benefits, businesses – particularly SMBs – are taking advantage of the cloud-based software from the countless SaaS companies flooding the market. Cloud backup software, cloud storage, cloud customer relationship management (CRM), cloud content management system (CMS), and countless other services now offer businesses the agility, flexibility, and ease-of-use they need to stay competitive.

Good examples of cloud SaaS solutions that many businesses have come to trust are:

  • Microsoft 365

Microsoft 365 is used by 53 percent of businesses. With this solution, you gain access to the same high-quality productivity applications you’re familiar with (Word, Excel, Powerpoint, etc.), while enjoying the accessibility found only through cloud software. With the Microsoft 365 you have the flexibility to back up and protect this data exactly where and how you want.

  • Google Workspace

Google Workspace allows businesses to create, manage, and store data from a wide array of different applications through an easy-to-use interface that a growing number of businesses are adopting.

  • ServiceNow

The ServiceNow platform delivers a wide range of cloud software solutions including everything from IT operations management and security operations to application development and HR services. Many of their cloud services are completely automated to streamline entire workflows.

  • Benefits of SaaS Solutions

1. Easy to implement

SaaS is already installed and configured in a cloud, so you don’t have to worry about setting up the infrastructure (which can get complicated). Implementation typically only involves registering and either downloading a web browser extension or the application to your computer.

Adopting SaaS means you don’t have to build out your own infrastructure and software. Beyond the implementation stage, SaaS is easy for updates. SaaS providers manage hardware and software updates, leaving you with a more seamless experience.

2. Reduced administration time and costs

SaaS providers typically deal with infrastructure and management allowing their customers to focus on their core business. They control the security with dedicated professionals. The cloud offers endless scalability, which is key in a data-driven world. And reliability is proven to be higher with the availability of much better disaster recovery.

When purchasing a perpetual based licensing model, organisations are required to pay a costly upfront sum, however SaaS models reduce initial upfront expenses by spreading the costs out over a subscription fee which can be paid monthly or annually for example.

By implementing a cloud-based SaaS platform, organisations can cut down on the expenses it would usually incur on updating legacy-based systems and infrastructure, as well as reduce the costs associated with operational costs. With continual monitoring and updating, your applications will run smoothly, removing the need for unexpected support fees as well as storage and resource costs.

3. Managed Service and Support

SaaS offerings are fully managed by a third party provider, ultimately reducing the hassle for an organisation to manage if overseeing in-house. Managed SaaS providers operate everything for you including hosting, support, upgrades and licencing.

This reduces the stress over monitoring hardware systems and worrying about installing the latest versions of software updates. A managed service ensures a smooth transition, all carried out for you, removing the strain to manage on your own environment. A managed service ensures a smooth transition, all carried out for you, removing the strain to manage on your own environment. By having a managed service provider to handle this for you, your business can ensure an efficient service without any time-consuming disruptions.

4. Scalability

SaaS platforms offer scalable usage based on the demands of your business, whether that’s adjusting the capacity for additional users or scaling back to reduce numbers. This gives your organisation the flexibility based on demand, allowing you to enhance the service as and when you need to, all in a simple, cost effective process. Scalability within SaaS subscription models greatly benefits businesses in terms of cost overheads as organisations will always have a clear idea of what predictable costs for both subscription and administration will be. As you scale, there is no requirement to invest in additional capacity for servers for example, you simply adjust your subscription fee.

5. Security

In recent years, data protection and GDPR have become a vocal point with growing awareness around data. Organisations often feel reluctant when moving to a SaaS based model with concerns over who has access to their data and how it may be used. However, one of the most important factors when transitioning to a SaaS environment for any internal IT team is to reduce the burden of safeguarding your infrastructure. Of course, understandably you are relying and entrusting a third-party provider to look after your cloud estate, which many businesses would be concerned about. However, with SLA’s put in place, off site back up, deployment, security threats, transferal of data through to vulnerability testing all taken care of – transitioning should be a secure, efficient process.

Currently, cloud hosting services are built to address the privacy demands of our customers and help safeguard sensitive data. This hopefully ensures peace of mind for organisations and their customers that their data is secure and stored separately per customer.

6. Cross platform accessibility

A huge advantage of using a cloud based or SaaS platform is the access to services on almost any device, anytime, as long as you have access to the internet. This ensures instant availability to services, and information anytime, anywhere which ultimately boosts productivity and efficiency. Workforces who work remotely while out on the road, from home or across various sites will find this extremely beneficial and cost effective. Not only will this help reduce travel requirements and expenses, but it will also increase the ability to update information, respond to customers and increase communication amongst colleagues as and when required.

By transitioning to a SaaS based model, your business can benefit from increased revenue, greater agility and improved customer relationships. Managed SaaS services can help you achieve your business requirements as you grow without worrying about the technical requirements. Of course, the transition from perpetual to SaaS will be determined by an organisations’ requirements, business goals and buying behaviour. With technology enabling more processing power, storage and security updates, as well as SaaS based models offering competitive pricing, more organisations will start to put their trust in transitioning to Software as a Service.

If you’d like more information on how moving to SaaS can benefit your organisation, please don’t hesitate to get in touch with us on info@patecco.com and we’ll be happy to help.

PATECCO Success Story – Integration of IBM Verify into Service Now

Last week, on the 6th of October 2021, PATECCO team had the opportunity to present one of its success stories at IBM Security Ecosystem Summit EMEA, with a focus on Zero Trust and Threat Management, Data and Identity. To increase the awareness for the interested ones, we wrote a summarised version of the story about the Integration of IBM Verify into Service Now.

Current Challenges in IT Infrastructures

Nowadays the complexity of multiple service management interfaces is constantly increasing. Such a complex interface can disorient the users in a mild case and completely alienate them in an extreme case. A lot of training is required to master all user interfaces, but that takes time, resources, and money. It’s also clear that companies spend quite a lot of time on redundant, manual tasks that can be automated. If you really want to take your business to the next level, you should think of investing in business workflow automation software.

It’s not an easy task to effectively manage and orchestrate the workflows, that’s why customers need to reduce the amount of different User Interfaces of their IT-Infrastructure The positive result will be increased user experiences, business efficiency, improved service and outcomes.

The concept of workflow automation

Most customers have an ITSM-solution, in most cases this is ServiceNOW. ServiceNow is a cloud-based workflow automation platform that improves operational efficiencies in enterprises by streamlining and automating routine work tasks. What needs to be integrated in the existing clients‘ infrastructures, is a centralized solution, so the workflows and processes should be centralized and automated in these systems.

It’s important to say that Workflow Automation is key to the success of every business. It’s an efficient solution to all those time-consuming and inefficient business processes. When implemented correctly, the workflow automation tool can help you save thousands of work hours every year.

Furthermore, the centralized workflow application allows users to stage and sequence tasks needed to produce the desired output, to minimize operational costs and increase ROI. All these features help to reduce time and improve efficiency. In addition, complete Governance logic is controlled by IBM Verify which is the whole controlling mechanism that governs the identities.

The solution

The advantage of utilizing the available ServiceNow integration App for IBM Verify is that the customers don‘t have to develop such integration, they need only to implement, configure and customize it. We utilize ServiceNow as a workflow engine, instead of building the workflows within IBM Verify and we also keep ServiceNow as the central place where we can efficiently build workflows.

Another advantage of the integration between IBM Verify and ServiceNow, is that they could be customized according to customers‘ specification. And for the proper customization of the workflows there needs to be an open and constant communication between all stakeholders. We use this system to make business process easier, more productive, user-friendly and time efficient. So, implementing automated workflows is the best possible way to achieve this goal.          

As a conclusion we can say that Zero Trust and Automation go hand in hand and they are one of the factors that determine the future of the cyber security. An efficient automation platform allows security teams to coordinate multiple technologies, ecosystems and vendor solutions, across on premises and cloud envirnments. It helps to streamline processes and drive efficiencies. It supports the Zero Trust model as it allows organizations to prototype, enforce and eventually update their security policy framework, no matter how big or complex that framework happens to be.