Managed Services does more than just provide the peace of mind that real time systems like cloud computing and private cloud are reducing your operational costs through increased productivity to help achieve your business goals. Partnering with a managed service provider (MSP) to handle your business IT gives you the freedom to focus on your business instead of struggling to keep your IT infrastructure operational, compliant and secure. MSP gives your businesses the flexibility of access to a dedicated and highly skilled IT team without its being an in-house resource. They can manage your cloud demands, and make sure your other key IT infrastructure stays up and running.

However, choosing the wrong MSP can get your organization in serious trouble. You could be locked into an expensive multi-year contract that doesn’t fit your business needs, or even suffer cyberattacks, data loss, and downtime. For these reasons, it’s crucial that you take the MSP vetting process seriously. This article will discuss the most important best practices when choosing your next managed services provider.


The first factor to consider about IT managed services companies is their service availability. They should be able to provide services that are available 24/7. Determining service availability is important. This is because it allows you to ascertain how proficient a service provider can be. With 24/7 IT monitoring, IT managed services companies will be able to administer updates and patches as quickly as possible. Furthermore, this allows them to detect IT issues in a timely manner. When IT issues are detected in time, your provider can rapidly set up methods to troubleshoot them. This guarantees that your business can prevent worse system problems and IT disasters to happen.

2. Technical expertise

Technical expertise has to be the primary consideration when selecting a managed services provider. It doesn’t matter how cheap or responsive the provider is if they don’t have the skills to actually do the work. Look for a provider who understands the technologies your business uses, who has partnerships with leading vendors, and whose team maintains certifications in the products they support.

3. Industry Experience

Your managed service provider should have a real experience working in your industry, that capability is of a great importance for your business. If you run an insurance company, then an IT expert with insurance industry experience will be able to serve you much better than one who has primarily worked with accounting agencies.  Industry experience ensures your managed service provider will be able to foresee potential problems and also anticipate your operational needs.

4. A proven track record.

Experienced, effective managed IT services providers should have an array of clients with whom they have a proven track record of success. Before entering into an agreement with an MSP, look for reviews, references, and testimonials to determine if other businesses are happy with the service.

5. Flexibility

Organisations’ needs change often, so businesses require flexibility. The services and solutions that you avail of today will not be the same as those you will require in five years’ time. Select an MSP that can provide the flexibility to tailor and scale services to the evolving needs of your company and whose contracts allow flexibility without restrictive penalties. This will allow your organisation to choose from the services that add most value at any given time.  

6. Ability to Innovate

Offering the latest services and adopting new technology early on, will ultimately give your business an edge over its competition.  A managed service provider which stays on top of the latest innovations and offers the most advanced options in IT will ensure your company remains contemporary, functional, and relevant.

7. Partner accreditations

Assessing your prospective provider’s partner accreditations will give you a better understanding of the depth of knowledge and expertise they have in specific areas. Checking the length of time they have been accredited with each vendor and the level of accreditation (Platinum, Gold or Silver) will also help you to find out if they have the ability to maintain long-term relationships at a high level.

8. Reputation Look for a managed service provider that has been around long enough to have developed a good reputation. Be sure to check references and speak to some existing clients to hear how well services were delivered, whether contract commitments were met, and how easy the business was to work with.

  • Why Invest in a Managed Service Provider?

Your company stands to gain a great deal from selecting the right managed service provider. With your technology needs in the hands of experienced professionals, you will have more time to focus on what you do best, while your company benefits from the following:

– Reduced risk and security

– Increased efficiency and flexibility

– Improved service and business continuity

– Increased IT security infrastructure

– Improved regulatory compliance

– Increased adaptability to technological innovations

– Fixed-price projects: based on defined scope

Investing in a managed service provider will add an operating expense to your business, and the cost is minimal compared to the benefits. IT managed services companies allow you to focus on the core needs of your company. With best-in-class IT services, you can ensure that your IT infrastructure will remain secure and stable. This allows you to maintain smooth day-to-day business operations.

PATECCO – Professional Managed Services

For over 20 years, PATECCO has been providing expert-level managed IT services for businesses across all industries in Europe and beyond. From Solution implementation and integration to risk assessment, to actionable threat intelligence and incident response, and more, PATECCO offers full-service IT management to help businesses grow and thrive. Our mission is to provide innovative, comprehensive, and practical IT services to help our clients save time and money while meeting their long-term goals.

For more information about PATECCO Managed Services, read the Whitepaper below: