Last week, on the 6th of October 2021, PATECCO team had the opportunity to present one of its success stories at IBM Security Ecosystem Summit EMEA, with a focus on Zero Trust and Threat Management, Data and Identity. To increase the awareness for the interested ones, we wrote a summarised version of the story about the Integration of IBM Verify into Service Now.

Current Challenges in IT Infrastructures

Nowadays the complexity of multiple service management interfaces is constantly increasing. Such a complex interface can disorient the users in a mild case and completely alienate them in an extreme case. A lot of training is required to master all user interfaces, but that takes time, resources, and money. It’s also clear that companies spend quite a lot of time on redundant, manual tasks that can be automated. If you really want to take your business to the next level, you should think of investing in business workflow automation software.

It’s not an easy task to effectively manage and orchestrate the workflows, that’s why customers need to reduce the amount of different User Interfaces of their IT-Infrastructure The positive result will be increased user experiences, business efficiency, improved service and outcomes.

The concept of workflow automation

Most customers have an ITSM-solution, in most cases this is ServiceNOW. ServiceNow is a cloud-based workflow automation platform that improves operational efficiencies in enterprises by streamlining and automating routine work tasks. What needs to be integrated in the existing clients‘ infrastructures, is a centralized solution, so the workflows and processes should be centralized and automated in these systems.

It’s important to say that Workflow Automation is key to the success of every business. It’s an efficient solution to all those time-consuming and inefficient business processes. When implemented correctly, the workflow automation tool can help you save thousands of work hours every year.

Furthermore, the centralized workflow application allows users to stage and sequence tasks needed to produce the desired output, to minimize operational costs and increase ROI. All these features help to reduce time and improve efficiency. In addition, complete Governance logic is controlled by IBM Verify which is the whole controlling mechanism that governs the identities.

The solution

The advantage of utilizing the available ServiceNow integration App for IBM Verify is that the customers don‘t have to develop such integration, they need only to implement, configure and customize it. We utilize ServiceNow as a workflow engine, instead of building the workflows within IBM Verify and we also keep ServiceNow as the central place where we can efficiently build workflows.

Another advantage of the integration between IBM Verify and ServiceNow, is that they could be customized according to customers‘ specification. And for the proper customization of the workflows there needs to be an open and constant communication between all stakeholders. We use this system to make business process easier, more productive, user-friendly and time efficient. So, implementing automated workflows is the best possible way to achieve this goal.          

As a conclusion we can say that Zero Trust and Automation go hand in hand and they are one of the factors that determine the future of the cyber security. An efficient automation platform allows security teams to coordinate multiple technologies, ecosystems and vendor solutions, across on premises and cloud envirnments. It helps to streamline processes and drive efficiencies. It supports the Zero Trust model as it allows organizations to prototype, enforce and eventually update their security policy framework, no matter how big or complex that framework happens to be.