Integrating One Identity, Service Now and Microsoft Azure.

Situation: А German energy supply and solutions company, has a started a project for the implementation of a PAM solution. They have chosen One Identity Safeguard as PAM tool. This innovative privileged access management solution provides a secure way to store, manage, record and analyze privileged access. It combines a secured and hardened password safe, and a session-management and -monitoring solution with threat detection and analytics.

The Challenge: The energy company has also an Azure Environment as part of their IT Infrastructure. During the implementation some challenges appeared – they wanted to get the Configuration Items (Server objects) to be integrated into the Safeguard solution. The sources of these CI`s were two – ServiceNow and Azure Environment. The customer’s requirement was to have our Event Based Interface to these two source systems. In this way the energy company has achieved its main goal: automation of the Data import to the Safeguard solution which leads to less human administrative interaction with the System. Before the Interface, Objects were manually imported which resulted in less efficiency and productivity.

Response:  PATECCO responded, drawing on 20 years of professional experience in IAM and PAM field. Its team of proficient IT experts provided comprehensive solution based on the latest technologies. The first step was to create a strategic plan and then to build an Event Based Interface, using the Safeguard API to get the Configuration Items into the system. Both Interfaces are using state of the art technology for the Microsoft Azure Technology Stack. The Interface works roughly like:

  • When a new Server Object is created in the Azure Environment or in the ServiceNow Configuration Management Database (CMDB) this Server Object will also be created in the Safeguard PAM Solution.
  • The same mechanism applies to any modification of Server Objects.

Results: In just a few months, the energy supply and solutions corporation has achieved major results related to less manual interaction and elimination of human errors. The Event Based Approach makes sure that only Server Objects are processed which are recently created or modified, instead of always process all Server Objects. In its work with PATECCO, the energy company will continue to emphasize on the technical, organizational, and financial benefits related to saving time and money, better scalability, minimized incidents of human error and the most important one – secure and controlled access.